Shipping Policy

Shipping

All domestic orders placed on Ferno Australia Pty Ltd will incur a $35.00 (ex-GST) shipping fee.  All international orders placed are sold on a freight ex-works basis.

Returns

Ferno Australia Pty Ltd will accept stock returns; however reserve the right to charge restocking fees and other freight charges. In ALL instances of stock to be returned, or for claims of damaged or incorrectly invoiced goods, the customer must contact Ferno Australia Pty Ltd Customer Service within 7 days of receiving goods or invoice, and must receive from Ferno Australia Pty Ltd Customer Service, a Credit Returns Authorisation (CRA) number. It will be confirmed with the customer at the receipt of the CRA, as to whether further charges will be applied. Please be aware that NO claims will be processed without a CRA number.

For further Information

Contact Ferno Australia Pty Ltd on 1800 804 647 (toll free Australia) or refer to your Ferno Australia Pty Ltd Account Terms and Conditions.